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Privacy Policy

Last updated: 2026

Your records are like a private bank locker.

The health information you keep here — reports, prescriptions, scans, medications, and every value we extract from them — belongs to you and is visible only to you. You hold the key. We do not read it, share it, sell it, or use it for advertising. It is yours to view, export, and delete at any time.

What we store

Only what you upload and what we extract from it so the app can be useful to you:

Who can see it

Only you. Each account's data is isolated from every other account. Your family profiles live inside your account and are not visible to anyone else. We never sell your data, never share it with advertisers, and never use your medical information to train anything.

How your scans are handled

When you upload a report, it is read and turned into structured data. You control whether the original scan is kept:

AI processing

Reading your uploads and generating the optional health summaries is done with a third-party AI service. It is used solely to produce your results and insights, shown only to you — never to profile you, and never for any purpose other than the feature you asked for.

The AI provider we currently use is Google (Gemini), through its business API. Under that agreement, your data is processed only to return your results and is not used to train AI models. We may change the AI provider over time (for cost, quality, or reliability). Whichever provider we use, the promises above stay the same: your data is used only to serve you, is never sold or shared, and is not used to train models. This page always shows the provider in use today.

Medicine information & third-party sites

For medicines picked up from your prescriptions, the app offers two ways to learn more:

Both are general information, not medical advice, and never a recommendation to start, stop, or switch a medicine. Always follow your doctor.

Security

Your controls

Data retention

Your data stays available as long as your account is active. If a trial or subscription ends, your existing profiles, uploads, and extracted data are retained for at least 90 days so you can renew without losing anything, and you can still view and export during that time. You can delete your data yourself at any point.

Changes

If this policy changes in a meaningful way, we'll update this page. Continued use after an update means you accept the revised policy.

Questions about your privacy? Reach the app owner who provided your access.

Privacy Policy — Go Green: Health Vault